Warranty and Returns

We strive to deliver quality products to our customers. Whilst we make use of only the best materials, the best suppliers and have a very strict internal quality control system, we believe in a no-nonsense response when it comes to products that have for whatever reason not lived up to the intended use of the product.
 
Returns
Please note that these products are all custom made to your choice of color and design and paid for upfront when ordered on the website. To avoid any unnecessary administration and problems please make sure about your decision when placing and order. Please take into consideration the time and work going into carefully manufacturing the bags by making sure about your order and not unnecessarily returning the product afterwards.
 
Whilst we have a very stringent quality control system and only make use of the best suppliers we may from time to time get requests for returns due to postal damage or other conditions outside of our control or knowledge. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange so please contact us immediately should you pick up a problem with your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and show no signs of having been used. To complete your return, we require a receipt or proof of purchase and you must be the original purchaser in order to tie up with our ordering archive system.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@jennifermiddletonbags.com
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only exchange items if they are defective or damaged upon receipt or if they fall within our warranty conditions. If you need to exchange it for the same item, send us an email at info@jennifermiddletonbags.com including detailed information and photos. Once reviewed we will get into contact with you and if necessary we will organize for a collection. Once the items has been inspected we will make contact with you. Should the item be defective, we will replace your product.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
All return shipping will be at your cost, but we will pay for the replacement product to be shipped to you should your return fall within our warranty terms and conditions. Please email us at info@jennifermiddletonbags.com  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
Complaints and Warranty
Our warranty statement is a simple one. We offer a 30 day from date of purchase warranty on all our bags for defective workmanship or materials to the original owner. Simply contact us at info@jennifermiddletonbags.com and organize to have your bag sent back to us and should we find the bow to be damaged or problematic due to the above reasons we will either replace the bag or part thereof. We will then ship your bag back to you free of charge. Should you have a complaint with the service or products we provide please contact us by email at info@jennifermiddletonbags.com. We will aim to acknowledge any complaints within 5 working days or sooner. We will keep you informed throughout the whole process your happiness is our main concern, so we will do our best to make sure you leave feeling content we have done everything we can to accommodate your concern.
 
Products
We would like our customers to understand that all our products are custom made per order. The image colours shown as reference on our website may vary slightly from the original products.
 
Fabrics
Our products are made from the highest quality South African Nappa Leather, Suede Leather, Kudu Leather, Springbok Leather and Ostrich Leather. 
 
Our Website
We reserve the right to alter or make changes to our website at any time; this may include updating or removing images, product information, and prices.
 
We would also like to draw to your attention that we will also from time to time update or change our terms and conditions without prior notice to our customers, but please be assured the revised information will always been found on our website in our terms and conditions. If at any time you wish to contact us about anything stated in our terms and conditions please email us at info@jennifermiddletonbags.com. 
 
We cannot guarantee that our website will run without disruptions but we would like to make you aware that you can contact us at info@jennifermiddletonbags.com if you feel at all concerned.
 
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